Contact Information
TechVault
33-7 Udagawacho, Shibuya, Tokyo 150-0042, Japan
Phone: +81 3-3464-1231
Email: info@pelnorbridge.com
Privacy Policy
At TechVault, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to transparency and ensuring your data rights are respected.
Last Updated: November 1, 2025
Effective Date: November 1, 2025
Information We Collect
Personal Information You Provide
When you interact with our website or services, you may voluntarily provide personal information, including:
- • Contact Information: Name, email address, phone number, and mailing address when you submit inquiries or register for courses
- • Account Information: Username, password, and profile details if you create an account with us
- • Payment Information: Billing details and transaction data when you enroll in courses or purchase services
- • Communication Data: Messages, feedback, and correspondence you send to us
- • Educational Information: Course preferences, learning history, and assessment results
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Device Information: IP address, browser type, operating system, and device identifiers
- • ge Data: Pages viewed, time spent on pages, links clicked, and navigation patterns
- • Location Data: General geographic location based on IP address
- • Cookie Data: Information stored in cookies and similar tracking technologies (see our Cookie Policy)
Information from Third Parties
We may receive information about you from third-party sources, including:
- • Analytics Providers: Data about your interactions with our website and marketing campaigns
- • Social Media Platforms: Public profile information if you connect your social media accounts
- • Business Partners: Information shared by our educational or technology partners
How We Use Your Information
Primary Purposes
We process your personal information for the following purposes:
- → Service Delivery: To provide, maintain, and improve our training programs and educational services
- → Communication: To respond to inquiries, send course updates, and provide customer support
- → Account Management: To create and manage your account, process enrollments, and track learning progress
- → Payment Processing: To process transactions, issue invoices, and manage billing
- → Personalization: To customize your experience and recommend relevant courses based on your interests
- → Analytics and Improvement: To analyze websitege, identify trends, and enhance our services
- → Marketing: To send promotional materials, newsletters, and updates about our programs (with your consent)
- → Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
- → Security: To detect and prevent fraud, security breaches, and other malicious activities
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given explicit permission for specific processing activities
- Contract Performance: When processing is necessary to fulfill our contractual obligations to you
- Legitimate Interests: When we have a valid business reason that does not override your privacy rights
- Legal Obligation: When we must process data to comply with laws and regulations
How We Share Your Information
We do not sell your personal information to third parties. We may share your data in the following circumstances:
- • Service Providers: We work with trusted third-party vendors who assist with website hosting, payment processing, email delivery, and analytics. These providers are contractually obligated to protect your data.
- • Educational Partners: We may share relevant information with certification bodies or partner institutions when necessary for course completion verification.
- • Legal Requirements: We may disclose information when required by law, legal process, or to protect our rights, safety, or the safety of others.
- • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- • With Your Consent: We may share information with other parties when you provide explicit permission.
Data Protection and Security
Security Measures
We implement comprehensive security measures to protect your personal information:
- • Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
- • Access Controls: Strict internal policies limit access to personal data to authorized personnel only
- • Regular Monitoring: We continuously monitor our systems for security vulnerabilities and potential breaches
- • Secure Storage: Personal data is stored on secure servers with restricted physical and digital access
- • Regular Audits: We conduct periodic security assessments to identify and address potential risks
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for a reasonable period afterward
- Course Records: Educational records are kept for verification purposes, typically for seven years
- Transaction Data: Financial records are retained as required by tax and accounting regulations
- Marketing Data: Retained until you withdraw consent or request deletion
- ge Data: Analytics data is typically retained for two years
Your Privacy Rights
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
Right to Rectification
If your personal information is inaccurate or incomplete, you can request that we correct or update it. You can also update your account information directly through your profile settings.
Right to Erasure
You can request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes it was collected or when you withdraw consent.
Right to Data Portability
You have the right to receive your personal data in a portable format and transmit it to another service provider, where technically feasible.
Right to Object
You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
Right to Restrict Processing
You can request that we limit the processing of your personal data under certain circumstances, such as while we verify the accuracy of your information.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: info@pelnorbridge.com
- Phone: +81 3-3464-1231
- Mail: TechVault, 33-7 Udagawacho, Shibuya, Tokyo 150-0042, Japan
We will respond to your request within 30 days and may need to verify your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- → Avoid filling out contact forms, account registrations, or any data-submitting features
- → Disable cookies through your browser settings (see our Cookie Policy for more details)
- → Contact us directly to request the deletion of any previously shared personal data
- → Unsubscribe from marketing communications using the link in our emails
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable data protection laws.
International Data Transfers
Your personal information may be transferred to and processed in countries other than. When we transfer data internationally, we ensure appropriate safeguards are in place:
- • Data transfers to countries recognized as providing adequate protection underese law
- • Standard contractual clauses approved by relevant data protection authorities
- • Compliance with international data protection frameworks and regulations
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 18, we will promptly delete that information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by:
- • Posting a prominent notice on our website
- • Sending an email notification to registered users
- • Updating the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: info@pelnorbridge.com
Phone: +81 3-3464-1231
Mail:
TechVault
33-7 Udagawacho, Shibuya, Tokyo 150-0042, Japan
We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy and applicable data protection laws.