Contact Information
TechVault
33-7 Udagawacho, Shibuya, Tokyo 150-0042, Japan
Phone: +81 3-3464-1231
Email: info@pelnorbridge.com
Terms of Service
Welcome to TechVault. These Terms of Service govern your access to and use of our website, training programs, and educational services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.
Last Updated: October 28, 2025
Effective Date: October 28, 2025
Agreement to Terms
By creating an account, enrolling in courses, or otherwise accessing our services, you confirm that:
- • You have read, understood, and agree to these Terms of Service
- • You are at least 18 years old or have parental consent to use our services
- • You have the legal capacity to enter into binding agreements
- • All information you provide is accurate, current, and complete
If you do not agree to these terms, you must discontinue use of our services immediately.
Our Services
Educational Programs
TechVault provides professional IT training programs covering cloud architecture, DevOps engineering, cybersecurity operations, and related technology disciplines. Our services include:
- • Online Courses: Self-paced and instructor-led courses accessible through our learning platform
- • In-Person Training: Classroom sessions conducted at our Tokyo facilities
- • Learning Materials: Course content, documentation, labs, and supplementary resources
- • Assessment Tools: Quizzes, exams, and practical evaluations
- • Support Services: Technical assistance, instructor guidance, and community forums
Service Availability
We strive to maintain consistent service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We will make reasonable efforts to notify users of planned maintenance in advance.
Account Registration and Management
Account Creation
To access certain features, you must create an account with accurate and complete information:
- → Provide truthful, accurate, and current registration details
- → Maintain and promptly update your account information
- → Use a valid email address that you regularly access
- → Choose a secure password and keep it confidential
- → You may create only one account per person
Account Security
You are responsible for maintaining the security of your account:
- • Keep your login credentials confidential and secure
- • Notify us immediately of any unauthorized access or security breaches
- • You are responsible for all activities conducted through your account
- • Do not share your account with others or allow access by unauthorized parties
Account Termination
We reserve the right to suspend or terminate your account under the following circumstances:
- • Violation of these Terms of Service
- • Fraudulent activity or payment disputes
- • Provision of false or misleading information
- • Extended periods of account inactivity
- • Upon your request to close your account
Acceptable Use Policy
When using our services, you agree not to:
- ✗ Violate any applicable laws, regulations, or third-party rights
- ✗ Share, distribute, or sell course materials without authorization
- ✗ Attempt to gain unauthorized access to systems, networks, or accounts
- ✗ Use automated tools (bots, scrapers) to access or extract content
- ✗ Upload malicious code, viruses, or harmful software
- ✗ Harass, abuse, or threaten other users or staff members
- ✗ Impersonate others or misrepresent your affiliation
- ✗ Interfere with or disrupt service operations or infrastructure
- ✗ Use services for any unlawful or unauthorized purpose
- ✗ Circumvent security measures or access restrictions
Enrollment and Payment Terms
Course Enrollment
When you enroll in a course or purchase services:
- • You agree to pay all applicable fees as displayed at the time of enrollment
- • Prices are subject to change but will not affect existing enrollments
- • All fees are inese Yen (¥) unless otherwise specified
- • Payment must be completed before accessing course materials
Refund Policy
We offer refunds under the following conditions:
- • 7-Day Money-Back Guarantee: Request a full refund within 7 days of enrollment if you have completed less than 20% of the course
- • Course Cancellation: Full refund if we cancel a scheduled course
- • Technical Issues: Refunds may be issued if persistent technical problems prevent access
Refunds are processed within 14 business days to the original payment method. No refunds are provided for completed courses or after the 7-day window expires.
Payment Processing
Payments are processed securely through third-party payment processors. We do not store complete credit card information on our servers. By providing payment information, you authorize us to charge applicable fees and represent that you have the authority to use the payment method provided.
Intellectual Property Rights
Our Content
All content provided through our services, including course materials, videos, documentation, software, graphics, and logos, is owned by TechVault or our licensors and protected by intellectual property laws:
- • Course materials are licensed for personal, non-commercial use only
- • You may not reproduce, distribute, modify, or create derivative works
- • Downloading materials for offline study is permitted for enrolled students
- • Commercial use, republication, or resale of content is strictly prohibited
User-Generated Content
When you submit content through forums, discussions, or feedback:
- • You retain ownership of your original content
- • You grant us a license to use, display, and distribute your content within our platform
- • You represent that you have the right to share submitted content
- • We may remove content that violates these terms or applicable laws
Service Modifications and Updates
We reserve the right to modify, update, or discontinue services at any time:
- • Course content may be updated to reflect current technologies and practices
- • Features may be added, modified, or removed to improve services
- • We will make reasonable efforts to notify users of significant changes
- • Enrolled students will retain access to purchased course versions
We are not liable for any modifications, suspensions, or discontinuations of services.
Geographic Availability
Our services are primarily designed for users in and may not be available in all countries. By accessing our services, you represent that:
- • You are accessing services from a location where such access is legal
- • You comply with all local laws and regulations governing online services
- • You are responsible for any export compliance requirements
Disclaimers
Services are provided "as is" without warranties of any kind:
- • We do not guarantee specific outcomes, certifications, or employment results
- • Course content accuracy and completeness are not warranted
- • We disclaim all implied warranties including merchantability and fitness for purpose
- • Technical issues, errors, or interruptions may occur
Your use of our services is at your own risk. Success in courses depends on individual effort, commitment, and circumstances beyond our control.
Limitation of Liability
To the maximum extent permitted by law:
- • TechVault shall not be liable for indirect, incidental, or consequential damages
- • Our total liability shall not exceed the amount paid by you for services
- • We are not responsible for third-party content, services, or actions
- • Force majeure events excuse performance obligations
Governing Law and Disputes
These Terms of Service are governed by the laws of:
- • Disputes shall be subject to the exclusive jurisdiction of Tokyo courts
- • We encourage informal resolution through direct communication
- • Mediation may be pursued before formal legal proceedings
Changes to These Terms
We may update these Terms of Service periodically. When material changes occur:
- • We will update the "Last Updated" date
- • Registered users will receive email notification of significant changes
- • Continued use after changes indicates acceptance of updated terms
Contact Information
For questions about these Terms of Service, please contact us:
Email: info@pelnorbridge.com
Phone: +81 3-3464-1231
Mail:
TechVault
33-7 Udagawacho, Shibuya, Tokyo 150-0042, Japan